Effective Date: February 1, 2026
1. Payment Requirements
Payment is required at the time of online booking unless otherwise stated. Appointments scheduled by phone may be paid at the time of service or in advance to reserve the appointment time. The practice may require prepayment for certain appointments or promotional offerings. All prices are listed in U.S. dollars.
2. HSA/ FSA Payments
Some clients choose to use Health Savings Account (HSA) or Flexible Spending Account (FSA) funds to pay for reflexology services. Acceptance of an HSA/FSA card at checkout does not guarantee eligibility or reimbursement. Coverage rules vary by plan and are determined solely by the plan administrator.
Reflexology services are provided within Washington State’s reflexology scope of practice as a complementary wellness service and do not constitute medical diagnosis or treatment. Many HSA/FSA plans may require a Letter of Medical Necessity from a licensed medical provider for reimbursement.
Clients are responsible for verifying eligibility with their plan prior to booking.
Upon request, the practice can provide an itemized receipt suitable for reimbursement submission. Reimbursement determinations are made entirely by the HSA/FSA administrator. Any denied or reversed claims remain the client’s responsibility.
3. Superbill-Style Receipts
Upon request, clients may receive an itemized receipt (superbill-style document) showing service date, service description, fee paid, and practitioner/business information for reimbursement submission purposes. This document is provided for client convenience only. The practice does not submit insurance claims and does not guarantee reimbursement.
4. Appointment Reservation & Prepayment
Individual sessions reserve practitioner time for a specific appointment and are not treated as open-ended stored credit. Prepaid appointments may be cancelled or rescheduled with at least 24 hours’ notice. Late cancellations and missed appointments will be charged the full session fee.
5. Cancellations & Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Appointments cancelled or changed with less than 24 hours’ notice will be charged 100% of the scheduled service fee.
6. No-Shows
Clients who do not arrive for a scheduled appointment and do not provide notice will be charged the full-service fee.
Clients authorize the practice to charge the payment method on file for applicable late cancellation or no-show fees consistent with this policy.
7. Late Arrivals
Late arrival may result in a shortened session to respect scheduled appointments. The full session fee applies.
8. Discounted Series Incentive
A discounted rate may be offered when a series of qualifying appointments is booked within a stated timeframe. Series incentives are applied to individual sessions and do not constitute a prepaid package, stored credit, or bundled purchase. Each appointment remains individually scheduled and subject to the standard cancellation and payment policies.
9. Gift Certificates
Gift certificates are non-refundable after purchase and carry a dollar value that may be applied toward services. They do not expire. Cash redemption is provided only when required by Washington law.
10. Refunds & Final Sale Policy
All services and gift certificates are final sale. No refunds are provided for completed sessions or partially used packages. Prepaid services may be rescheduled within policy timeframes but are not refundable.
11. Scope of Practice
Reflexology is a complementary wellness practice and is not intended to diagnose, treat, cure, or prevent disease. Reflexology does not replace medical care. Clients are encouraged to consult appropriate medical professionals for medical concerns.
12. Accessibility
Balance Point Reflexology is located in a professional office building that currently requires stairs for entry and is not wheelchair accessible. Clients with accessibility needs are encouraged to contact the practice prior to booking so that possible accommodations can be discussed.